FAQs

Here are the answers to some of our most common customer questions.

Shipping & Delivery

How long does delivery take?
We typically need 3–5 working days to prepare your order and hand it over to our carrier.
Delivery times vary by country, and exact dates cannot be guaranteed. Below are our general estimates:
  • United Kingdom: 4–7 business days
  • United States & Canada: 6–10 business days
  • Europe: 6–10 business days
  • Australia & New Zealand: 6–10 business days
  • Other countries: 7–14 business days
Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping costs and delivery times depend on your location and will be shown at checkout.
Where do I track my order?
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and a direct link to follow your delivery.

Ordering

Can I change or cancel my order?
We understand that changes happen. If your order is already being prepared, we may not be able to cancel or adjust it. Contact us at contact@korveofficial.com and our team will assist where possible.
What size should I go for?
Our clothing fits true to size, but you can also find a detailed size guide on each product page. If you’re still unsure, feel free to contact us and we’ll be happy to help you choose the right fit.
Is my payment information safe?
Yes. We protect all payment details using SSL encryption, the industry standard for secure online transactions. The padlock icon in your browser and the “https:” in our URL confirm that you’re on a secure, encrypted page.

Returns & Refunds

What is your return policy?
You can return your order within 14 days of delivery, subject to approval.
You can read our full return policy here.
How do I request a return?
To start a return, please contact our team through the Contact page or email us at contact@korveofficial.com with your order details. We’ll guide you through the process and provide the return instructions.
When will my return be processed?
Once we receive your returned item, please allow 3–5 business days for processing. You’ll receive an email notification as soon as your refund has been issued.